Thank you for choosing Agile Regulatory as your consulting partner. We value your satisfaction and are committed to providing you with the highest level of service. We understand that circumstances may arise in which you may require a refund for services rendered. Please take the time to read our comprehensive refund policy below to understand the terms and conditions governing the refund process:
1. Eligibility for Refund: We will only consider refund requests under specific circumstances. Our refund policy is designed to be fair to both our clients and our consultants. Below are the situations in which you may be eligible for a refund:
1.1 Dissatisfaction with Service Quality: If you are dissatisfied with the quality of the consulting service provided, we encourage you to contact us and provide detailed reasons for your dissatisfaction. We will review your case to determine if a refund is appropriate.
1.2 Non-Delivery of Promised Services: In the event that we fail to deliver services as promised in the consulting agreement, a full refund will be issued.
1.3 Cancellation of Services: In cases where you decide to cancel services that have not yet been rendered, your eligibility for a refund will depend on the terms outlined in your consulting agreement. If the agreement specifies a refund under such circumstances, we will honour it.
1.4 Cancellation of Subscription Services: For clients who subscribe to ongoing consulting services, you may cancel your subscription at any time. We offer a prorated refund for any unused portion of your subscription.
2. Refund Process: To request a refund, please follow these steps:
2.1 Contact Customer Support: Contact our customer support team via email at support@agileregualtory.com Provide detailed information about your request, including your name, the service in question, and the reasons for your refund request.
2.2 Initial Review: Our customer support team will initiate an initial review of your request within 3 Working days of receipt. We may request additional information or documentation to better understand your case.
2.3 Consultant Feedback: Depending on the circumstances, we may consult with the involved consultant to gain insight into the service provided.
2.4 Refund Determination: We will notify you of the refund decision within 45 days of the initial review. This notification will be sent via email or other contact information provided.
3. Refund Approval: Refunds may be/ may not be approved based on the following conditions:
3.1 Dissatisfaction with Service Quality: If, after a thorough review of your complaint, we find that the quality of the service provided does not meet the standards we have committed to, a partial or full refund may be offered, depending on the specific circumstances.
3.2 Non-Delivery of Promised Services: If we fail to deliver services within the agreed-upon timeframe or fail to provide services as specified in the consulting agreement, a full refund will be issued.
3.3 Cancellation of Services: If you cancel services that have not yet been provided, the refund will be processed based on the terms outlined in your consulting agreement. In some cases, a full or partial refund may be granted.
4. Refund Amount: The refund amount will be determined based on the nature of the refund request:
4.1 Dissatisfaction with Service Quality: The refund amount for dissatisfaction with service quality may vary based on the specific circumstances and the extent of the issue. We will strive to find a fair and appropriate resolution.
4.2 Non-Delivery of Promised Services: A full refund will be issued if services are not delivered as promised.
4.3 Cancellation of Services: For service cancellations within the specified time frame, the refund will be processed in accordance with the terms outlined in your consulting agreement. The exact refund amount will be based on the agreement terms.
5. Refund Disbursement: Refunds will be disbursed as follows:
5.1 Credit Card Payments: If the original payment was made by credit card, the refund will be processed to the Authorized Person's Bank Account/Company Current Account within 45 days.
5.2 Check, Cash, or Bank Transfer Payments: If the original payment was made by check, cash, or bank transfer, the refund will be issued Authorized Person's Bank Account/Company Current Account within 45 days.
6. Exclusions: Please note that the following circumstances are not eligible for a refund:
6.1 Refund Requests After 3 Days of Project Initiation: Refund requests made after 3 days of the start of service delivery will not be considered.
6.2 Completed Services: Refund requests for services that have already been completed will not be considered.
7. Contact Information: If you have any questions or wish to initiate a refund request, please contact our customer support team at support@agileregualtory.com
8. Policy Changes: Agile Regulatory reserves the right to modify or amend this refund policy at any time without prior notice. Any changes will be posted on our website and will be effective immediately.
By engaging our services, you agree to abide by this refund policy.
Thank you for choosing Agile Regulatory, and we look forward to serving you. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us. Your satisfaction is our priority.